Measuring KPIs, coaching behaviors, sustaining processes--of course. But, do you hold the door open for your folks and brew them coffee? Set your people up for success!
Virtues: Chivalry, Attentive, Humble, First On-Last Off
Learn to do it right before you do it fast. Geoffrey channels his vast training acumen through Lean Six Sigma to do it right the first, last, and every time.
Survived Him: Go Kart User Flow, Staff Appreciation Day
Customers: first. Those who work with customers: first-er. Geoffrey inspires buy-in to drive KPIs.
Industry Breadth: QA, Insurance, Food & Beverage, Retail, Contact Center, Volunteer Organizer
Years of Customer Service
Words Per Minute